STUDENTS

Vocational Training Queensland (VTQ) works with a wide range of students. The team at
VTQ will provide you with advice, support and assistance throughout your study.

Course placement

A literacy & numeracy screening process is undertaken prior to enrolment to ensure students are placed in a course that best suits their current learning needs. VTQ utilises the bksb (basic key skill builder) diagnostic assessments to understand a student’s current skills aligned to the Australian Core Skills Framework (ACSF) levels. These levels guide the placement of a student into a course to ensure students have the pre-requisite skills to succeed. For more information on the ACSF level of each course refer to the Courses page.

Educational and support services

Students of VTQ can access educational and support services in their home communities. VTQ will help supply you with a mentor that can provide study support specific to your circumstances. Please contact VTQ at admin@vtq.edu.au for more information about mentors and support organisations in your community.

Delivery modes

Training is delivered online with both print based and web based learning and assessment materials. Courses are self-paced with an average course duration of 6 to 12 months depending on an individual learner’s skills and hours of study per week.

The underlying principle of competency-based training is that competency is recognised based on what a person can do and what they know, not how long they have spent learning. This makes competency-based training very flexible with regard to how long it takes to gain a qualification, and where the training can occur. Competency-based training is suitable for both workplace and classroom delivery. The support given to the student, and the opportunities that are provided to learn and practise new skills, will directly influence the time needed to complete the qualification.

What does the student need to do?

In order to gain the most benefit from the learning experience, the student should:

  • attend training sessions at the scheduled times as advised by the support service mentor/program arrangement
  • advise the support service and VTQ of any concerns or issues that will prevent attendance at any session
  • fully participate in all training activities in a responsible manner
  • complete all assessment tasks
  • follow instructions willingly, promptly and in a safe manner
  • respect others and their property
  • demonstrate appropriate behaviour and be prepared to learn.

What does VTQ need to do?

In the provision of our training, VTQ will:

  • ensure that trainers and assessors are appropriately qualified and experienced
  • retain and maintain records of training and assessments completed in individual
    student files, including copies of Certificates and Statements of Attainment issued
  • keep a record of students completed qualifications for a period of Thirty (30) years
  • provide advice and guidance to the student regarding the training and assessment
    programs and services
  • liaise with Government training authorities where required or requested
  • provide reports to the relevant Government Department periodically on the progress of
    training and assessment, as per contractual obligations
  • evaluate training and assessment services regularly and identify and implement
    continuous improvement opportunities
  • maintain compliance to the Standards for Registered Training Organisations 2015 in
    accordance with the terms of our registration as an RTO
  • provide support to the trainer/assessor
  • develop a training plan
  • ensure that training and assessment takes place in accordance with the agreed training
    plan
  • verify that competencies have been successfully demonstrated
  • ensure that outcomes are recorded on the training plan and are a true record of the
    competencies achieved.

Fees

VTQ delivers all qualifications at “no cost to the student” and does not draw funding under any
of the current Queensland Government funding initiatives. The courses offered by VTQ do not
impact a learner’s eligibility to access Queensland Government funded programs. The RTO has
been established under a not-for-profit business model to ensure service delivery can be:

  • provided at a minimal cost
  • delivered in a sustainable manner to ensure long term service provision
  • used to support the educational development of a wide range of young people who
    have experienced disadvantage and difficulties with accessing education.

VTQ encourages partnerships in a support service arrangement, where the organisation pays
for the cost of the training and assessment material and agrees to provide mentor support
services for young people in their communities. VTQ provides all training and assessment to
the young people working with support organisations, in accordance with the Standards for
Registered Training Organisations (RTOs) 2015.

Certification

As an RTO, VTQ will:

  • issue the student with a full, nationally recognised, Australian Qualifications Framework (AQF) Certificate when all requirements of the qualification are met within 30 days.
  • issue a Statement of Attainment within 30 days where a student has partially completed
    a qualification.
  • re-issue a certificate that has been lost – please note that an administration fee of $10 applies for this service.

Unique Student Identifier (USI)

From 1 January 2015, all Australians who undertake vocational education and training must hold a unique student identifier (USI). This means that if you are planning to study with VTQ (either as a new or continuing student) you must have a USI, or you won’t be able to receive your Certificate or Statement of Attainment once you complete your training. The introduction of the USI is part of the way that the Australian Government is improving the training sector. It ensures people can obtain a complete record of their enrolments and achievements from a single online source.

If you don’t provide VTQ with your USI at enrolment, we cannot, by law, issue you a certificate or Statement of Attainment for your training. Please visit www.usi.gov.au for a step by step guide.

Surveys and feedback

VTQ welcomes open communication and encourages feedback from all stakeholders to ensure
that we are providing the highest quality outcomes to students, employers and industry and to
guide ongoing improvement of our services. We collect continuous improvement feedback from
a range of stakeholders:

  • students
  • support service organisations (including CBOs, schools and youth justice service
    centres)
  • trainers/assessors.

Feedback forms are issued to students at various stages of a course to capture feedback and
suggestions for improvements.

ASQA / NCVER surveys: Students who successfully complete vocational education during the
previous year may also be asked to participate in the Student Outcomes Survey (SOS), which
is an annual survey funded by the Australian Government Department of Education,
Employment and Workplace Relations and conducted by the National Centre for Vocational
Education and Research (NCVER).

Other important student information

Vocational Training Queensland makes every effort to ensure students are informed and
protected. The following key documents and policies are provided to support and inform
students and the organisations that support them.

If you have any questions or concerns regarding any aspect of your course please contact our
RTO Manager at admin@vtq.edu.au.

Privacy Notice

Why we collect your personal information

As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us.

How we use your personal information

We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.

How we disclose your personal information

We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.

Third Parties

We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of support services in your enrolled course.

How the NCVER and other bodies handle your personal information

The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.

The NCVER is authorised to disclose information to the Australian Government Department of Education, Skills and Employment (DESE), Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:

  • administration of VET, including program administration, regulation, monitoring and evaluation
  • facilitation of statistics and research relating to education, including surveys and data linkage
  • understanding how the VET market operates, for policy, workforce planning and consumer  information.

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.

The NCVER does not intend to disclose your personal information to any overseas recipients.

For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy.

If you would like to seek access to or correct your information, in the first instance, please contact your RTO using the contact details listed below.

DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities. For more information about how the DESE will handle your personal information, please refer to the DESE VET Privacy Notice at https://www.dese.gov.au/national-vet-data/vet-privacy-notice.

We acknowledge the Traditional Custodians of Australia and pay our respect to Aboriginal and Torres Strait Islander Elders past, present and future. We acknowledge the traditions, living cultures and resilience of Aboriginal and Torres Strait Islander peoples and commit to walking alongside our young Australians to build a brighter future together.

Vocational Training Queensland | RTO No: 45576
Email: admin@vtq.edu.au 
ABN: 78381890951